Frequently asked Questions

1. What payment methods are accepted on your site?

We accept American Express, ApplePay, Mastercard and Visa

2. What are the delivery times?

The delivery time is indicated under the product sheet. Each product needs time for creation/customization. When you validate your order, you will get a final delivery estimate.

3. Can I track my order?

Yes, you can track your order using the order confirmation email or by accessing your customer account here

4. What is your return policy?

You have 14 days from receipt of your order to return a product. After this period, we unfortunately cannot accept returns.

For more information on our returns policy, go here

5. Are there delivery costs?

Yes, delivery costs are displayed before validation of your order

6. How can I cancel my order?

Go to your customer area. Order cancellation is possible before shipping. After shipping, please follow our returns policy

7. Do you accept international orders?

Yes, we can deliver to all destinations available in the order validation

8. What should I do if I receive a damaged item?

You must take photos/videos when receiving the package and email them to us to assess the damage.

9. How can I contact customer service?

By email : or via our contact form

10. Can I modify my order after placing it?

You can contact us by email: or via our contact form

11. Are the products authentic?

Yes, our products are made by our artisans in our factory in Charolles. Each product is designed according to the rules of the art of earthenware since 1844

12. How can I create an account on your site?

Yes, go to our account creation page

What are your customer service opening hours?

Monday to Friday, 9:00 a.m. to 5:00 p.m.

Can I change my delivery address after placing my order?

If the order has not been prepared or shipped, you can modify the address in your customer area, and also inform us by e-mail at or via the contact form.